Clear documentation does not just answer questions. It builds customer confidence before doubts even form. We create help docs and videos that turn confusion into "wow, that was easy" experiences, while your support team suddenly has time to breathe again. Your customers stay because they feel smart using your product, not frustrated trying to figure it out.
Good help docs create "got it" moments that turn frustrated users into loyal fans. Our videos and guides prevent support questions before they happen.
What Clients Are Saying
Turn Product Questions Into Customer Success Stories
Help docs silently solve problems while you sleep. Our clear guides reduce support tickets, keep customers happy longer, and help new users fall in love with your product from day one.
Multi-Purpose Content
We create help docs that solve problems and then transform them into videos, posts, and tutorials that work across all your channels:
YouTube
Twitter
LinkedIn
TikTok
Facebook
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And More!
Smooth Onboarding
Ensure your customers have a seamless onboarding experience with clear guidance and personalized support strategies.
The Stick Factor
Our content creates those "can't live without it" moments that keep users coming back while solving their problems in ways they actually remember.
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Reduce Your Support Costs
Well-crafted help docs let your team focus on growth while our videos and guides quietly handle the most common questions your customers would otherwise ask.
Learning Made Simple
Your customers are unique, but all their questions can be answered with effective educational content.
Simple & Effective Tutorials
We'll create clear tutorial videos for every product feature. We record and edit, so you don't have to.
Teach every user how your product's amazing capabilities work.
The Redaction Reasons Feature
Redactions could often lack context, requiring manual annotations or explanations.
Redactable’s Redaction Reasons feature integrates directly with the redaction process to eliminate the need for extra steps.
With this feature, you can assign specific reasons for each redaction. This helps bring transparency, compliance, and control to your redactions, which is particularly important when handling sensitive or legally binding documents.
Why it Matters
For professionals in sectors like legal, healthcare, or government—where handling sensitive documents is common—This feature empowers a standardized approach to adding reasons to redactions to improve transparency and accountability.
Below are some of the many benefits the Redaction Reasons feature provides:
Greater control: You can assign predefined or custom reasons to each redaction to make the rationale behind edits transparent and traceable.
Improved transparency: By having redaction reasons included, you can simplify audits and reviews, as all decisions are appropriately documented.
Enhanced accountability: You can ensure a consistent and compliant redaction process across teams by documenting every redaction’s purpose.
Using Redaction Reasons
Adding a Redaction Reason
Select the text or content you wish to redact.
Choose a reason from the dropdown menu, or type in a custom reason.
Adding Custom Reasons
Custom reasons are reasons you manually type in. Custom reasons are saved automatically for future use, making it faster to add similar redaction reason in the future.
Adding Redaction Reasons in Bulk
You can streamline your workflow by applying the same redaction reason to all redactions in just one step. To do this, simply check the “Apply to All Redactions” box when selecting or entering a redaction reason. This will automatically assign the chosen reason to every redaction in your document.
Find & Replace
You can also use Find & Replace to quickly search for sensitive data and apply redaction reasons in bulk. This feature streamlines your workflow by allowing you to efficiently redact multiple instances at once.
Select the redaction you want to modify and click the “More” (three dots) button next to the redaction.
Choose “Delete Reason from All” to remove the reason from all redactions in the document or “Delete This Reason Only” to remove it from just the selected redaction.
If you have additional questions or need help, please contact us at [email protected].
Tip: For detailed instructions on how to use the Find & Replace feature, click here.
From "Help" to 'Got It!"
We create customer guides that turn frustration into satisfaction in just a few simple steps
Let Us Analyze Your Current Help Docs Strategy
We'll analyze your support tickets to identify your highest-impact documentation needs. You'll receive a prioritized roadmap of help docs that will significantly reduce support volume and improve customer experience.